User Satisfaction, satisfaction at every level

Are you wondering if your employees are satisfied with your CRM? User Satisfaction gives you the answer! This module allows you to collect feedback from your teams regarding the use of your tool and thus, to adapt it according to their feedback. It's up to you!

Logo module user satisfaction

Get feedback from your users
to best meet their needs

Measure the satisfaction of your users

You are convinced of the usefulness of your CRM but don’t know if your teams are satisfied with it? Don’t ask yourself this question any more and adopt User Satisfaction which allows you to measure the satisfaction of your users. Two options: collect global feedback (satisfied, moderately satisfied, not satisfied) and/or more specific comments in the form of verbatim. On the user’s side, the action is intuitive and on the administrator’s side, the processing of responses is simple and efficient.

Promote CRM user adoption

For your SugarCRM to be used to its full potential, it is essential that each of your employees makes it a part of their daily work! However, CRM adoption is not always easy… With User Satisfaction, you know what your teams appreciate in your SugarCRM and what frustrates them. These feedbacks allow you to adapt your tool so that it meets all of their needs. Your teams won’t be able to work without it!

Align your CRM with functional needs

Your SugarCRM is a real ally in the daily management of your business. But for it to really be so, it must absolutely meet the needs of all the business lines of your company. By collecting the opinion of your teams on the use of your SugarCRM with User Satisfaction, you can easily know if it is aligned with the real life of your business. If it is not, it is up to you to adjust the way it works!

User Satisfaction allows you to :


Module Synolia User satisfaction

  • Measure the global
    user satisfaction of your SugarCRM
  • Collect feedback
    from your employees directly in Sugar
  • Choose the measurement format
    that suits you: icons/comments
  • Create
    satisfaction surveys
  • Calculate the percentage of satisfied,
    moderately satisfied and dissatisfied users once a month
  • Adapt your SugarCRM
    to the needs of your teams
  • Set up actions to ensure
    that your CRM meets your expectations and those of your employees
  • Promote SugarCRM adoption
    within the whole company

Do you have any questions? Do you need any more information?

Contact our team