monday service

monday service is an efficient service solution that ensures business continuity, productivity and employee satisfaction, as well as customer satisfaction and loyalty.

Try monday service for free

monday service for efficient customer service

Keeping up with ever-growing request volumes is no easy task. Manual, repetitive work can slow your teams down, while long, costly processes can hurt both employee and customer satisfaction. With monday service, automate and personalize your processes to deliver unified, proactive customer service! Use AI and automations to lighten your teams’ workload and work more efficiently. Flexible and adaptable to your team’s needs, monday service deploys quickly and integrates intuitively, so everyone gets up to speed smoothly and immediately.

Deliver fast, efficient, high-quality customer service

Speed up resolutions with AI-powered ticket triage.
Boost customer satisfaction with automated replies.
Strengthen team collaboration with automated workflows across departments.

Move fast with streamlined service operations

Centralize tickets, projects, tasks and communications on a single platform.
Simplify operations and data by integrating your organizational resources.
Standardize service management across the organization.

Gain visibility and manage your customer service performance

Real-time visibility and control over KPIs and trends.
Drive data-driven decision-making.
Deliver fast, effective reports.

Connect monday service to your entire company!

IT, HR, operations, finance, legal, customer service… Multiply your organization’s impact by rolling out monday service to every department that handles requests (from employees, customers, partners, distributors, etc.)

monday service pricing

€26 per user/month

Standard

Automate sales processes and simplify communication.

The Standard plan includes:

Unlimited tickets
Ticket intake via email and WorkForms
Two-way email integration with Gmail and Outlook
1 mail server (monday inbox) hosted on monday.com
AI ticket triage for 1 ticket board
Customer portal: access for up to 10 users
Custom service automated actions (250 actions per month)
Create a dashboard based on 1 board

Free trial

€38 per user/month

Pro

Gain insights across all your service operations.

Includes the Standard plan, plus:

Dynamic auto-replies for all channels
AI ticket triage for 3 ticket boards
Customizable mail server prefix (monday inbox)
Customer portal: access for up to 100 users
Custom service automated actions (5,000 actions per month)
Create a dashboard that combines 20 boards

Free trial

On request

Enterprise

Manage service delivery with enterprise-grade features.

Includes the Pro plan, plus:

AI ticket triage for unlimited ticket boards
Multiple customizable mail servers (monday inbox)
Customer portal: access for unlimited users
Enterprise support
Enterprise-scale automations and integrations
Enterprise-grade security and governance
Multi-level permissions
HIPAA compliance
Advanced analytics (create dashboards combining up to 50 boards)

Free trial

Synolia, monday.com’s first Platinum Partner in France!

An e-commerce, CRM and data agency, Synolia has helped more than 300 companies implement monday.com for a wide range of uses: project management, marketing campaign management, publishing calendar management, task and schedule management, customer relationship management, product development…

We help you implement monday service

Setting up your service processes, from ticket intake to automated resolution.
Customizing your ticket management and interaction boards.
Setting up workflows across your departments to improve collaboration.
Integrating monday service with your entire information system for unified data and full visibility.

Have a monday service project?

Configuration, training, integration… Synolia provides end-to-end support to implement monday service.