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Our CRM solutions
to build better
customer experiences

Make your client your priority and offer them an extraordinary experience thanks to our selection of the best customisable and adaptative solutions to your business.
Our CRM expertise

Specialist in customer experience customer relationships,
we select and deploy for you
innovative and evolutive CRM solutions

Synolia breed an expertise consulting,and delivery of CRM projects, since 2004.
With hundreds of projects brought to success for organisation of all size and all kind regarding a wide variety of industry, we adapt each forward-looking response to your context and your challenges. Our business is to understand your in order to provide you with tailored CRM solutions.

Our CRM platform

Our offer covers the 4 strategic bricks of customer experience: Sales force automation, Marketing Automation, Helpdesk and Business Intelligence.

From lead generation to customer helpdesk, then going through sales relation and steering,
we help you assist you clients all along their journey to bring them extraordinary experiences.

The 4 bricks of our plateform

Marketing Automation, Sales force, Helpdesk and Business Intelligence (data exploration) actively participate to consolidate a customer knowledge to build a 360° customer vision.

Flywheel Synolia

Picto marketing

Marketing
Attract and convert your visitors to leads

  • Segmentation and multi-criteria targeting
  • Landing pages and forms
  • Scripted and multichannel campaigns
  • Online behavior tracking of your websites’ visitors

Picto force de vente

Sales froce
Qualify and turn your lead into clients

  • Lead follow-up
  • Opportunity management
  • Sales activity supervision



Picto service client

Helpdesk
Assist your clients and turn them into ambassadors

  • On-boarding
  • Contracts follow-up
  • Manage omnicanal requests
  • Customer portal and shared knowledge base
  • Satisfaction surveys and NPS

Picto Business Intelligence

Business Intelligence
Supervise your performance and identify your improvement possibilities

  • Data exploration
  • Objectives and trends control
  • Clients behavior tracking


Sales force, Helpdesk, Marketing Automation, Data exploration

innovative, performant and flexible CRM solutions

At Synolia, we do consider there is as many CRM projects as companies.
That is why we select our flexible CRM solutions to be adaptative to the specifics of your environment.
For the sales to the marketing, and through customer service, our platform adapts to your requirements perimeter.
Synolia get along with you conceiving and implementing the CRM platform that will support you ambitions achievment.

The intelligent customer experience management platform

SugarCRM is the editor of the intelligent Customer Experience Management platform reuniting 3 innovative and complementary solutions: Sugar Market, Sugar Sell and Sugar Serve.

SugarCRM mission is to allow companies to build lifetime relationships with their clients thanks to the primary customer experience intelligent platform. Free up from your process and focus on human relations.

The CRM platform that helps you propose optimal experiences to your clients

Hubspot CRM is a true CRM platform helping you reinforce your relationships with your prospects and clients.
It provides your team with all necessary features to facilitate your sales daily routine, allowing marketing to better target their campaigns  and for your helpdesk to deliver and faster, more personalized and accurate service.

Deliver a high quality customer service

Zendesk s the number 1 customer service and helpdesk solution. Its ergonomy, its lack of sophistication, its feature richness and its simplicity of deployment make it a primary choice to assit your clients during their customer journey.

Zendesk mission: Give you all key ingredients for a reactive, efficient and accurate customer service.

Multichannel CRM

OroCRM is the multichannel CRM solution. OroCRM offers a solution able to centralize all your customer data wherever they are coming from and to offer you a unique view of your clients whatever sales type or channel they are coming from.

To meet this challenge, OroCRM offers a solutions based on Symfony technology foundation combining high performance and flexibility.

SugarCRM logo

SugarCRM is the editor of the intelligent Customer Experience Management platform reuniting 3 innovative and complementary solutions: Sugar Market, Sugar Sell and Sugar Serve.

SugarCRM mission is to allow companies to build lifetime relationships with their clients thanks to the primary customer experience intelligent platform. Free up from your process and focus on human relations.

Logo HubSpot

Hubspot CRM is a true CRM platform helping you reinforce your relationships with your prospects and clients.
It provides your team with all necessary features to facilitate your sales daily routine, allowing marketing to better target their campaigns  and for your helpdesk to deliver and faster, more personalized and accurate service.

solution Zendesk

Zendesk s the number 1 customer service and helpdesk solution. Its ergonomy, its lack of sophistication, its feature richness and its simplicity of deployment make it a primary choice to assit your clients during their customer journey.

Zendesk mission: Give you all key ingredients for a reactive, efficient and accurate customer service.

solution OroCRM

OroCRM is the multichannel CRM solution. OroCRM offers a solution able to centralize all your customer data wherever they are coming from and to offer you a unique view of your clients whatever sales type or channel they are coming from.

To meet this challenge, OroCRM offers a solutions based on Symfony technology foundation combining high performance and flexibility.