Which CRM solution is right for your e-commerce site?

Is your e-commerce site powered by Magento or PrestaShop? You are lucky to have a platform that integrates easily with other systems, so you can enrich it with a true CRM solution.

Collect the data visitors leave on your site to:

• Retain your existing customers
• Prospect for new customers
• Know them better, segment and target them
• Increase the satisfaction of your customers

Magento, especially its Enterprise edition, offers a few customer relationship management features such as customer segmentation and targeting, but if you want to go further, adopting a CRM solution is a must.

The best of open source CRM and e-commerce combined: SugarGento, SugarCRM for Magento

The world’s leading open source CRM solution, SugarCRM is open and highly customizable. The application offers rich functionality along with advanced analytics and targeting tools. As a CRM specialist and e-commerce expert, Synolia offers a module that connects SugarCRM and Magento, customizable to your needs.

Customer and prospect management

Capture targeted requests along with their history

Automatically route each request to the most relevant member of your team

Use the knowledge base to save time and give customers the right answer as efficiently as possible

Significantly improve response times and the quality of your answers

Order synchronization

Process orders more efficiently

Build precise targeting to run relevant communication campaigns based on your customers’ buying behavior

Consolidate your sales data to manage your business effectively

Integrated customer support management

Sync after-sales support requests

Track customer and support interactions in real time

SugarGento at a glance

For a demo of SugarGento, our SugarCRM connector for Magento, or for more information: contact us.