Module SMS for Sugar

SMS for Sugar,
chat with your customers by SMS!

With SMS for Sugar, get closer to your customers by sending them bulk messages or individual SMS, using the Twilio service! This is your opportunity of building a unique relationship with them and enhancing your customer experience.

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Improve your customer experience

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Improve your customer experience

Thanks to SMS for Sugar, your customer experience gets even better! With this module, you can build a stronger, more personal and intimate relationship with your customers and prospects.

By sending them SMS, you are investing on a channel with infinite potential. SMS for Sugar also keeps track of the SMS conversations your team has with your customers. You can therefore contextualise each conversation and respond quickly to your buyers’ needs.

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Streamline your communication

With SMS for Sugar, you make sure you deliver a seamless communication in line with your editorial policy. With it, you can create SMS templates which are then made available to your teams. This guarantees consistent, tailored and contextualised messages as well as an excellent and error-free text quality. And bonus: SMS for Sugar is compliant with RGPD requirements and only sends messages to people who have given their consent. This avoids the hassle of authorisations.

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Save time in your customer relations

SMS for Sugar allows you to embed sending SMS into your workflows. This way, your messages are automatically sent following a predefined trigger in your scenario.

Your customers benefit from a personalised and real-time communication, without any effort needed on your team’s side. Therefore they can fully focus on tasks with higher added value.

SMS for Sugar allows you to:

Présentation du module SMS for Sugar

  • Send bulk SMS or just send one with Twilio credit service to accounts, contacts or prospects (Synolia can also help make SMS for Sugar operational with any other SMS credit provider)
  • Create SMS templates that can be used by your entire company
  • Keep a record of your SMS discussions with your customers
  • Send SMS only to the people who have given their consent and stay GDPR compliant
  • Automate SMS sendings within workflows
  • Monitor the sent progress of SMS in SugarCRM

Do you have any questions? Do you need any more information?

Contact our team