Axxès complements its SugarCRM solution with QlikView

Axxès is the No. 1 player in the electronic toll market for heavy trucks. Today, more than 250,000 toll tags are on the road in France and Spain.

The Lyon-based company offers toll tags for every type of vehicle, so drivers can pay tolls in France and Spain with a single on-board device and a single subscription.
Axxès electronic tolling also lets carriers pay for parking across France’s network of secure truck parks. It can be used on many other structures as well: the Millau Viaduct, the Maurice-Lemaire Tunnel (Alsace-Lorraine), Lyon’s Boulevard Périphérique Nord…
Because innovation is a priority for Axxès, the company offers its customers a range of cutting-edge services.
After a first collaboration with Synolia to roll out SugarCRM, Axxès naturally trusted us again to implement the QlikView application.

Background

• After choosing SugarCRM as its customer relationship tool, Axxès wanted a solution that would let it analyze its data easily, especially the data related to managing its support activity.
• Time savings in producing reports (automation)
• Greater responsiveness in adjusting support to the issues encountered, and therefore better incident handling
• The option to extend the tool later to process and analyze data from other applications in its information system

Choosing the solution

• Ready2Clic SugarCRM, a solution developed by Synolia on SugarCRM (complete modeling of the predefined data model)
• Exploring and making full use of the data in the Sugar CRM application
• A quick application to set up: up and running in 1 day
• Users become self-sufficient quickly, thanks to its great ease of use
• Fast scalability: data customization, new indicators
• Relevant, dynamic dashboards