Zendesk

Accessible to everyone, Zendesk ranks among the world's best customer service solutions. With it, delighting your customers and supporting your teams has never been so simple and enjoyable.
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Seamless, multichannel customer service

Zendesk is an AI-powered SaaS customer service solution. Intuitive, scalable and quick to deploy, it fits startups, mid-market companies and large enterprises as well as the public sector.

Designed for smooth request management, Zendesk brings all your communication channels (email, phone, chat, forms, social media…) together in a single interface. Every customer request becomes a ticket, so support teams can handle it efficiently: sorting, assignment and follow-up. With direct access to conversation history and customer data, agents have everything they need to give accurate, consistent and personalized answers.

The result: more consistent interactions, operational time savings and a better customer experience at every touchpoint.

Zendesk can also be used internally to optimize support and teamwork. For example, it can help IT teams provide support, or help HR build stronger ties with employees.

Zendesk illustration

  • Visuel représentant l'aile d'un avion pour illustrer le cas client Lyon Aéroport
    Logo blanc Aéroports de Lyon

    Discover how Aéroports de Lyon runs its customer service with Zendesk and artificial intelligence.

    Read the case study

What are the benefits for your customer service?

A clear, centralized view of every interaction
With Agent Workspace, every agent can access the full conversation history across all channels, with a customizable view of customer requests.

A seamless, uninterrupted experience
Your customer service goes omnichannel! Customers reach your team on the channel of their choice while keeping continuity in their conversations.

Better-qualified requests
Agents quickly categorize each request using adaptable fields, filled in manually or automatically, which provide material for analysis and improvement.





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Fast, effective answers
Rely on AI and ready-to-use response templates to answer your customers efficiently and accurately.

High-performing self-service
A well-structured FAQ and knowledge base let customers find answers on their own, improving their satisfaction and reducing incoming tickets.

Time savings for your teams
Automating customer service, especially repetitive tasks, frees up time for high-value requests and lightens the operational workload.

Precise performance tracking
With Zendesk Explore, track your customer service performance and customer satisfaction in real time, and identify areas for improvement.

Tighter integration with your IT systems
Zendesk integrates easily with your tools (CRM, e-commerce, ERP…) for a smooth flow of information and a unified view of the customer.

Try Zendesk

Why choose Synolia for your Zendesk project?

A Zendesk “Premier Partner” since 2015, Synolia brings deep expertise across every customer service challenge and in integrating CRM and customer service solutions. We support our customers on every aspect of their Zendesk project, from strategic thinking to technical integration, including team training and post-launch support.

With a diverse portfolio of customer references in France and internationally, across many industries, we know how to adapt our approach to a wide range of challenges, from the simplest to the most complex. Our support relies on a tailored methodology designed to structure your project effectively and drive tool adoption.

Our ambition: to make Zendesk a true customer experience platform, far beyond a simple ticketing tool. We help you connect the solution to your application ecosystem (CRM, e-commerce, etc.) and optimize it for your needs, so your teams fully adopt it and you can unlock its full potential.

Zendesk Premier Partner

Have a Zendesk project, from the simplest to the most specific?
Browse our offers and pick the one that fits!

    We do it together

    Want to roll out your Zendesk project jointly with Synolia, with hands-on help on the setup and training on the solution?

    €3,500 excl. tax

    The goal:
    Quickly deploy the market’s leading customer service solution with an expert’s support and advice!

    Duration: 4 weeks

    Contact us!
    We do it for you

    Want to hand off your Zendesk implementation to a service provider and get trained on the solution?

    €5,500 excl. tax

    The goal:
    Get a turnkey solution tailored to your needs.

    Duration: 4 to 6 weeks

    Contact us!
    We tailor it to you

    Have a specific need and want tailored support to integrate Zendesk into your IT systems?

    Custom quote

    The goal:
    Meet your market’s challenges with advanced features, for exceptional customer service.

    Duration: to be defined

    Contact us!

Our Zendesk case studies

Discover our other Zendesk services

  • Zendesk audit

    Looking for a customer service specialist agency to audit your Zendesk platform? Turn to Synolia!

    Learn more about the audit
  • Zendesk integration

    Looking for a Zendesk integration partner to implement your platform and connect it to your information system? Contact us!

    Learn more about integration
  • Zendesk training

    Looking for admin or user training? Contact our team of Zendesk-certified experts!

    Our Zendesk training courses
Is Zendesk suited to SMBs or large enterprises?

Zendesk works for SMBs and large enterprises alike. Its modular structure lets you start with essential features at an affordable cost, with room to grow into more advanced use cases. Easy to deploy and use, Zendesk helps SMBs professionalize their customer service without complexity, while remaining powerful enough to support the company’s growth.

Can Zendesk connect to an existing CRM or ERP?

Yes, Zendesk integrates easily with most CRMs (such as HubSpot, SugarCRM, Salesforce…) and ERPs on the market. Native connectors, API integrations or platforms like Make sync your data for a better flow of information and a unified view of the customer.

How long does it take to deploy a Zendesk project?

Implementation time depends on the size of your organization and the level of customization you need. For a basic setup, an SMB can be up and running within a few days to a few weeks. Complex integrations or advanced customizations can take several weeks to a few months. Zendesk is built for fast deployment and intuitive adoption.

 
Have a Zendesk project?

Contact us!

  • Our shared successes

    Get inspired by our customer stories

    Explore all our Zendesk project case studies.

    Explore our case studies